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RECORDING OF CUSTOMER SERVICE WEBINAR - Monday - August 30, 2010 - 05:19 PM
The Customer Service Webinar with Bob Davis was recorded and can be accessed by following this link: https://cc.callinfo.com/play?id=8ego21
A big thank you to Bob Davis for leading the OCMA and CSCMA members through a great session.
FREE CUSTOMER SERVICE WEBINAR WITH BOB DAVIS! - Tuesday - August 17, 2010 - 08:47 AM
Mark your calendar! OCMA and CSCMA invite you to join in the FREE Customer Service Training Webinar from 10:30am to 12noon EST on August 27th
The 2010 fall season is nearly upon us and it’s time to rejuvenate our customer service to better serve our subscribers! Bob Davis will present an excellent webinar focused on servicing new subscribers, service problems, retention and much more. District Managers, Customer Service Representatives and anyone that works with customers will benefit from this 90 minute webinar.
For anyone not familiar with Bob Davis…he is an expert in training and coaching for customer retention and sales in customer contact centers. His long track record of successes with Robert C. Davis and Associates and with a national training and consulting organization spans more than 25 years.
Bob has the experience and ability to improve the performance of retention, sales and customer service teams dramatically. The results his programs have generated for client companies have earned him the credibility required to inspire, manage and sustain change within the total team—from telephone representatives and supervisors to senior management.
Bob’s clients have included USA TODAY, America Online (AOL), Cox Communications, Morris Communications, Landmark Communications and Morgan Stanley to name just a few. The projects are complex, involving consultation and delivery across multiple locations simultaneously. Bob’s experience and attention-to-detail skills ensure that all aspects of every project run smoothly and with the precise level of communication and reporting that client companies require.
2010 MARKETING CONFERENCE AWARD WINNERS ANNOUNCED - Monday - July 12, 2010 - 09:19 AM
Best of Show
90 Second Grocery Grab
The Daily Journal, Kankakee, IL
Acquisition, Retention
1st Place
Meijer Kiosk Partnership
Big Rapids Pioneer, Big Rapids
2nd Place
Name Game Contest
Herald-Times, Bloomington, IN
3rd Place
50% Off Print or Online
Kenosha News, Kenosha, WI
Single Copy
1st Place
POP Post IT Faces
Quad City Times, Davenport, IA
2nd Place
Secret Shopper
The News Gazette, Champaign, IL
3rd Place
Colts Player Cards
Indianapolis Star, Indianapolis, IN
Branding, NIE, Third Party & Recruit
1st Place
NIE Promotions & Fundraisers
The Daily Journal, Kankakee, IL
2nd Place
Enjoy the Weekends Again
The Daily Journal, Kankakee, IL
3rd Place
Hospital Sponsored Program
Manistee News Advocate
2010 PRESIDENT'S AWARD AND EXECUTIVE OF THE YEAR - Thursday - April 29, 2010 - 10:52 AM
CSCMA is proud to announce the winners of the 2010 President's Award and Executive of the Year
President's Award
Rick Bell, Des Moines Register, Des Moines, IA
Executive Award
Doug McAvoy, The Elkhart Truth, Elkhart, IN
Congratulations to Rick and Doug for two well deserved awards
MICHAEL ZINSER - LEGALLY SPEAKING - JANUARY 2010 - Monday - January 25, 2010 - 12:03 PM
Michael Zinser's column, Legally Speaking, can be found by clicking here
MARTINSVILLE REPORTER TIMES CARRIER OF THE YEAR - Wednesday - January 20, 2010 - 11:17 AM
The Martinsville Reporter-Times recently recognized Connie Davis, a home delivery carrier who was chosen as the CSCMA Adult Carrier of the Year for 2010. Please click on the following link to read a complete copy of the article. 2010 Adult Carrier of the year recognition article
2009 CSCMA CARRIER OF THE YEAR AWARDS ANNOUNCED! - Monday - December 21, 2009 - 04:50 PM
The prestigious Carrier of the Year Award program called for all member newspapers to submit their Carrier of The year entries to CSCMA by November 6th , 2009. This program honors the top carriers in three respective categories: Youth, Adult and Senior. Carriers and their nominator are required to fill out carrier, personal and community service information forms along with a minimum of three letters of recommendation from customers on their routes. A panel of newspaper circulation executive judges reviewed all entries and selected the two winners for this year. Judges reviewed 14 entries submitted from 9 newspapers this year. Judges evaluate all of the materials submitted to select their winners. CSCMA judging took place this year on December 2nd and our winners were then forwarded to NAA.
Each winner is awarded a wall plaque from CSCMA, a $100 check AND the winners are then forwarded to NAA for the national competition against other top carriers throughout the United States. The Newspaper Association of America opens their national competition to all of the newspaper sectionals. There are thirteen sectionals throughout the United States and each sectional can submit one or more entries in each of the three categories so there are generally a minimum of 39 entries to be reviewed by the NAA/COY judges. The three top winners of the NAA Carrier of The Year Awards will each receive a NAA Carrier of the Year Award certificate and a $250 monetary award.
The NAA/COY judging will be done on January 22nd at NAA headquarters in Arlington, Virginia. NAA will directly contact the winning carriers in that competition along with their sponsor newspaper.
The three Carrier of The Year winners who will be representing CSCMA in this competition are:
YOUTH NO ENTRIES SUBMITTED
ADULT Connie Davis from The Reporter Times, Martinsville, IN
SENIOR Anna Deremiah from The Herald-Times, Bloomington, IN
We will post the top winners selected by NAA once they have been announced. Please be sure to review your newspaper carriers and submit your entries to CSCMA for next year’s competition. You may contact Tom Bunch at tbunch@ottawadelivered.com with any questions about the Carrier of the Year Award program.
Vincent Cone
CSCMA NAA Rep
CSCMA CIRCULATION AWARD ENTRIES AND WINNERS - Thursday - May 21, 2009 - 01:23 PM
All of the enties can be found by clicking here: 2009 Circulation Award Entries
Circulation 50,000+
Acquisition, Retention and Single Copy
1st Place
The State Journal
Springfield, Illinois
Honorable Mention
The Courier Journal
Louisville, Kentucky
Branding, NIE, Third Party and Recruitment
1st Place
The Courier Journal
Louisville, Kentucky
Honorable Mention
The Post Crescent
Appleton, Wisconsin
Circulation Under 50,000
Acquisition, Retention and Single Copy
1st Place
The Janesville Gazette
Janesville, Wisconsin
Honorable Mention
The Telegraph Herald
Dubuque, Iowa
Branding, NIE, Third Party and Recruitment
1st Place
The Telegraph Herald
Dubuque, Iowa
Honorable Mention
The Telegraph Herald
Dubuque, Iowa
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